Facility support
June 2, 2023.
Customer support
Our Customer Care representatives are available to answer questions, provide training, and offer support for your patient education and engagement solutions, Monday – Friday from 9:00 AM to 6:00 PM Eastern.
- Toll Free: 1-888-219-4678
- Fax: 262-436-1703
Severity definitions
- Sev 1: Critical issue where the system is completely unavailable or unusable.
For Sev 1 issues, please call for 24/7 critical issue support: 1 (877) 330-3796
- Sev 2: Significant component(s) of the system are unavailable or not functioning as designed.
- Sev 3: All other significant issues that do not qualify as Severity 1 or 2 but still require semi-urgent attention.
- Sev 4: Cosmetic errors or trivial defects that we’ll be resolved with a future release.
Self-service support
Experiencing technical difficulties with any of your hardware or services from us? Visit our technical support docs to learn how you can reset your system or fix other minor problems.
