Technical support

Please review instructions for troubleshooting common technical issues. If these steps do not remedy the situation or you’d like further assistance, please contact our Customer Care team by submitting the contact form on this page.

TV channels

Broadcast service

Below are some steps to take if you are experiencing technical difficulties with your waiting room or in-hospital room broadcast TV channel(s).

• Custom Channel Subscribers: If you are a Custom Channel Subscriber please call our Customer Care Hotline immediately at 1-800-706-9646.Press option 1 , then option 1 again to be connected to a technical service representative.
• Technical support: Non-custom Channel Subscribers Having trouble with your In-hospital TV Channel equipment? Follow the two easy steps listed below.

Step 1: Check power

Do you have power to both your Wegener iPump and your Pico Modulator(s)? If not, make sure the cables are connected properly and that your power supply is working. Set all switches to the “on” position.

Step 2: Reset your receiver

Depending on your service agreement you may have one or more of the receivers below.

HP rp8500 Scala Media Player

1. Press (do not press and hold) the front power button once. The unit will start to shut down.
2. Once the unit is powered down, it will re-boot automatically.
3. If the unit does not reboot automatically, press the front power button again to begin start up.

Wegener iPump

1. Return to the iPump 6400 home screen (press ESC repeatedly until the model and unit number or an alarm or warning message displays).
2. Press the right-arrow button four times to reach the Unit Shutdown screen.
3. Press the ENTER button to select Unit Shutdown. When prompted, press the ENTER button again to confirm.
4. In less than 30 seconds, the iPump 6400 powers down and the LCD and LEDs go out.
5. The iPump 6400 is now ready for a normal startup. Initiate a normal startup by pressing the ENTER button.

-OR-

1. Toggle the I/O switch on the back of the unit to the off position (if no switch, remove the power cable).
2. Wait approximately 5 seconds and toggle the switch to the on position (if no switch, re-connect the power cable).
3. If the iPump does not automatically re-boot, press the front ENTER button.

Unity Receiver

1. Physically remove the power cable from the back of the equipment.
2. Wait approximately 5 seconds and re-connect power cable (the unit will boot automatically)

 

• Installation Requirements and Technical Specifications Click here to review technical information about the equipment installed to provide a broadcast health channel at your hospital.
• Frequently Asked Questions About Your TV Channel Have questions about your subscription? Click here to view answers to some of the most commonly asked questions about your broadcast health channel subscription.