Facility support
June 2, 2023.
Customer support
Our Customer Care representatives are available to answer questions, provide training, and offer support for your patient education and engagement solutions, Monday – Friday from 9:00 AM to 6:00 PM Eastern.
- Toll Free: 1-888-219-4678
- Fax: 262-436-1703
Severity definitions
- Sev 1: Critical issue where the system is completely unavailable or unusable.
- Sev 2: Significant parts of the system are unavailable or not working as designed.
- Sev 3: Issues that do not qualify as Severity 1 or 2 but still require semi-urgent attention.
- Sev 4: Minor issues we can resolve in a future release, or for product training requests and general questions.
Self-service support
Experiencing technical difficulties with any of your hardware or services from us? Visit our technical support docs to learn how you can reset your system or fix other minor problems.
