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Technical support

Core Support normal business hours are Monday through Friday from 8 am to 5 pm CT.

Exceptions to normal hours

Core Support will be closed during the following US holidays:

Note: If a holiday falls on:

Sev 1 (Critical): The solution is completely unavailable or unusable, or there is a loss of production data.
Sev 2 (High): The solution is functioning, but use in production environments is severely reduced.
Sev 3 (Medium): A problem that partially reduces use of the solution.
Sev 4 (Low): A general usage question or reporting of a documentation error.

Product Name

Subject

Description

Severity

Please only select Sev 1 if the solution is completely unavailable or unusable. If not, please select a lower severity level.

Do you wish to proceed?

Yes, proceed with Sev 1 - Critical